The questions that come up most. Every answer here describes what the product actually does. If yours is not here, open the help desk inside your account and we will pick it up.
There are four common causes, in the order they are worth checking.
Carrier registration is not approved yet. Until 10DLC campaign registration is approved, carriers filter or reject most messages. This is the single most common cause of messages not arriving, and it looks exactly like the product being broken.
Carriers are filtering the content. Error 30007 means the carrier blocked the message rather than the handset rejecting it. It usually points at message content, sending volume, or an unregistered campaign.
The free allowance is used up. The free tier is granted when your profile is completed, not when you sign up. An account that stopped halfway through setup has no allowance and cannot send. See getting into your account.
The destination is somewhere we do not send. Fundio does not send to Puerto Rico or Canada.
US carriers require every business sending texts from a standard number to register the brand and the campaign. Until that registration is approved, carriers filter or reject most traffic. Rejections are usually a mismatch between the brand details and the EIN record.
Registration is per business, not per number, and it has to be complete before volume sending is reliable. Your current status is shown on the help desk inside your account, above the message box.
Fundio charges per message, not per segment. One send is one unit however long it is. Carriers split long messages into segments internally, and many platforms bill you for each one. We do not.
A long message can still be more likely to be filtered by a carrier, so length is worth watching for delivery reasons even though it is not worth watching for billing reasons.
Everything is priced per unit and billed for what you use.
| Text out | 5.5c | per message |
|---|---|---|
| Text in | 3c | per message |
| Picture message out | 6c | per message |
| Picture message in | 4c | per message |
| Line type check | 2.5c | per lookup |
| Banker minute | 6c | per minute |
| Athena minute | 45c | per minute |
| Email out | 1.1c | per email |
| Email in | Free | |
| Leads added | Free |
The free tier is 5,000 texts, 5,000 emails, 50 banker minutes and 5,000 leads. The text allowance is one shared pool of 5,000 covering texts out, texts in, line type checks and picture messages in.
It is granted when your profile is completed, not when you sign up. That is the usual reason an account cannot send yet.
Replies arrive against the lead they came from and appear in the conversation. Inbound texts are charged at 3c each and count against the same 5,000 text allowance as outbound. Inbound email is free.
If replies are not appearing, check whether the account has a sending number attached. A conversation can only come back to a number you actually hold.
A message that leaves Fundio can still be rejected downstream, and the carrier tells us why. These are the codes that appear on real accounts.
| 30003 | Unreachable handset. The phone was off, out of service, or the number is a landline. This is a per number problem, not an account problem. |
|---|---|
| 30005 | Unknown handset. The number does not exist or is no longer in service. |
| 30006 | Landline or unreachable carrier. The number cannot receive texts at all. |
| 30007 | Carrier filtered. The carrier blocked the message rather than the handset rejecting it. Content, volume, or an unregistered campaign. |
| 30008 | Unknown carrier error. The carrier did not say why. |
| 30023 | Daily message cap reached for that destination. |
A handful of these across a large send is normal. A sustained rate is usually registration or content filtering rather than the individual numbers, and that is worth raising on the help desk.
A phone number is the one field that matters, because it is what a text is sent to and what identifies a person. Names and any other columns you bring are kept alongside it.
Adding leads is free. You are charged when you message them, not when you import them.
Fundio does not send to Puerto Rico or Canada, so numbers there will not be messaged even if they import cleanly.
The same phone number twice in one account merges into one lead. You will not text the same person twice because a list overlapped with one you already had.
The same phone number on two different accounts stays two separate leads, deliberately. Two businesses may both legitimately have a relationship with the same person, and one account must never be able to see that the other holds them.
Athena is the AI operator. She opens the conversation, qualifies, handles objections, captures callbacks and takes notes on every lead. She works to a cadence rather than to whoever happens to be free, which is the part a busy team stops doing first.
She works by text today. Email and calls are built and are coming soon.
When a lead is warm, Athena hands it to a person with the history already written down. One rep owns a lead at a time, so two people never work the same conversation.
Nothing here replaces the close. The point of the handoff is that by the time a rep picks up the phone, the next action is obvious.
You are responsible for having a lawful basis to contact every person on your lists, and Fundio does not verify consent on your behalf. That is section 3 of the Terms of Service, and it is the most important sentence in them.
We provide the controls: the suppression list, quiet hours, the compliance gate every outbound message clears before it sends. We cannot review a campaign or a list for legality, and nothing we send you is legal advice. For that, talk to an attorney who handles TCPA matters.
A recipient can stop messages by replying STOP, UNSUBSCRIBE, QUIT, CANCEL or END. Natural phrasings are honoured too, such as "take me off" or "leave me alone".
An opt-out is instant, permanent, and specific to the business that sent the message. It is recorded and cannot be reversed by that business, including by re-importing the number. Suppressed contacts are blocked before sending rather than filtered afterwards.
Outbound texts are only sent between 8am and 9pm in the lead's own local time, worked out from their phone number rather than from your timezone or ours.
Two exceptions. Email is not subject to quiet hours. And a reply to a message someone just sent you is allowed at any hour, because a person who has just texted you is expecting an answer.
You sign in at app.fundio.io with the email your account was created under. If you were added by a colleague, your invitation is a link that lets you set your own password; nobody at Fundio sets or sees it.
The free allowance is granted when your profile is completed, not when you sign up. If setup was abandoned partway, the account exists but has no allowance and cannot send. Finishing the profile releases it.
You own your contact lists and your conversation records. If your account terminates, you may export them for 30 days, after which they may be deleted. That is section 8 of the Terms of Service.
Opt-out records are the one exception and are kept permanently. They cannot be deleted, because deleting them would let somebody who asked not to be contacted be contacted again. Each record contains only the phone number or email address and the date. That is section 8 of the Privacy Policy.